How every job actually gets done.
A written process, followed the same way every time. This is what turns "we sent a technician" into "we produced an engineering result." Here's exactly what happens when you work with us.
First contact and technical intake
You describe the machine, the operating context and the symptom. We ask targeted questions — running speed, driver type, last known maintenance, alarm history — to build a picture before anyone leaves the office. Wherever possible, we form a preliminary hypothesis at this stage. It saves time on site.
Scope definition and proposal
Based on the intake we send a written scope of work: what we will measure, what we will do, what instruments we will use, what we will not do, timeline, deliverables and price. Nothing starts until this document is agreed. It protects both sides.
Team mobilisation and safety induction
We arrive with calibrated instruments, spare parts pre-staged where possible, and the correct PPE for your site. Every technician completes your safety induction before touching a machine. Permits-to-work, LOTO procedures and hot-work permits are followed exactly as your safety department requires.
Baseline measurement
Before we change anything, we measure everything. Vibration signatures, temperatures, alignment status, oil condition, insulation resistance where relevant. These "before" measurements become the reference against which every corrective action is judged.
Engineering diagnosis
Our senior engineer reviews the measurement data and produces a written diagnosis: what is happening, why it is happening, and what the recommended corrective action is. If findings materially change the scope or price, we stop and confirm with you in writing before continuing.
Corrective work
Alignment, balancing, bearing replacement, seal service, overhaul — whatever the scope requires, executed to written procedures with intermediate measurements recorded at each step. If something unexpected is discovered mid-job, we document it, photograph it and communicate before proceeding.
Post-intervention verification
The machine is run under normal operating conditions and re-measured. Alignment is verified in operating condition, vibration signatures are re-captured, temperatures are checked. The "after" measurements are compared to the "before" and to the applicable ISO or OEM tolerances.
Documented handover
You receive a full engineering report: scope executed, findings, measurements before and after, corrective actions taken, parts replaced with part numbers, recommendations for future maintenance, and a signed sign-off. Nothing verbal, nothing implied.
Follow-up and warranty
We check in one, three and six months after the intervention. If anything about the machine's behaviour changes in that window, we treat it as a warranty case and return at no charge to investigate. Long-term relationships are built on being the team that picks up the phone six months later.
Four rules we never break.
1. Measure first, act second
We never touch a wrench before we take a baseline reading. Without a "before" measurement, "after" means nothing.
2. Written scope, or no work
Every job starts with an agreed written scope. Verbal expansions are documented and countersigned before they happen.
3. Standards, always
Every finding is mapped to an ISO or API reference. If we can't reference a standard, we explain why and document the engineering judgement.
4. Bad news, delivered honestly
If we find a problem that changes the story, we tell you immediately. No burying issues in a final report.